King Customer

When the customer shouldn't be king: antecedents and consequences of sexual harassment by clients and customers.

Much of the work in today's service industries requires women to deal with people outside of their organizations, namely, customers and clients, yet research on sexual harassment has focused almost exclusively on sexual harassment within organizations. Because the threat of harassment also operates at the boundaries of organizations, our existing models based solely on harassment inside organiz...

The customer isn ’ t always right : Limitations of ‘ customer service ’ approaches to education or why Higher Ed is not Burger King

The increasingly popular trend of conceptualising education in terms of “customer service” is, in some ways, attractive. It encourages educators to think in terms of meeting students’ needs and to develop innovative ways to deliver their “product.” In other ways, however, it fails to convey the essential collaborative, participatory, reciprocal relationship that is central to effective teaching...

King ’ s Research Portal

The ability to represent mental states (‘Theory of Mind’; ToM) is crucial in understanding individual differences in social ability, and social impairments evident in conditions such as Autism Spectrum Disorder (ASD). The “Reading the Mind in the Eyes” Test (RMET) is a popular measure of ToM ability, validated in part by the poor performance of those with ASD. However, the RMET requires recogni...

King Saud University

Small size antennas usually suffer from bandwidth limitations. Bandwidth can be increased by adding lossy elements but, they significantly affect the efficiency of the antenna. One method to solve the efficiency problem without increasing the antenna size is to use the tunable antenna concept. Recently, tunable antennas attract much attention in mobile communications. The objective of this proj...

King of the elements?